Shipping policy
Shipping Policy
We aim to provide a smooth and timely shipping experience. Please note that international shipping times may be impacted due to reduced international flights. Thank you for your support and understanding.
📦 Estimated Delivery Time
Estimated Delivery Time = Processing Time + Shipping Time
- Processing Time: 1–2 working days
- Shipping Time: 4–5 working days
Total Estimated Time: 5–7 working days (working days, not calendar days)
🌎 Shipping Method & Fees
| Shipping Method | Country | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| Free Standard Shipping | United States | 5–7 working days | Free |
Note: The timeframes listed above refer to working days only, not calendar days.
🚚 Free Shipping Policy
- We offer free shipping on all orders within the United States.
- No minimum order value is required.
- No coupon code needed—free shipping is applied automatically at checkout.
📬 Shipment Tracking
Once your order has been dispatched, you will receive an email notification with your tracking number. You can use this tracking number to monitor your shipment at any time.
If you have not received your tracking number or need help tracking your order, feel free to contact us at help@edishine.com.
📄 Customs, Duties & VAT
- Depending on customs regulations, import duties may apply. Any applicable duties will be the responsibility of the recipient.
- If you require documentation to assist with customs clearance, please contact us—we’re happy to help.
- The prices on our website include VAT, so you do not need to pay additional taxes at checkout.
- If you’re mistakenly charged tax, please contact us immediately at help@edishine.com or call +86-17700608438, and we’ll resolve the issue for you.
🚫 Shipping Limitations
- Currently, we only accept and ship orders within the United States.
- We are unable to fulfill orders to other countries or regions at this time.
- Delays may occur due to unforeseen circumstances such as reduced international flights or extreme weather conditions.
📞 Need Help?
If you have any questions regarding your shipping or delivery, feel free to contact us:
- Email: help@edishine.com
- Phone: +86-17700608438 (Mon–Fri, 9am–6pm CST)
